***Local Candidates Only (Within commuting distance of Woburn, Massachusetts
My client is required to hire an IT Support Specialist to join their team and be a key team member in keeping their organization running smoothly. Their IT specialists play a major part in their employee’s success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and provide effective first-line support for all local, remote, and mobile staff.
MUST have an active ‘Secret Clearance.’
Add to the IT knowledge base with clear/concise/detailed entries.
Administrate and help manage the ITSM system.
Collaborate with IT Team.
Create and test new images for Windows and Mac Operating Systems.
Create and/or maintain end-user documentation on procedures and how-tos.
Create Linux accounts and manage groups, home directories, and access.
Creation and administration of Active Directory user accounts.
Help maintain scanners, copiers and workstations.
Identify, research and resolve technical issues for users.
Maintain an accurate inventory of hardware and software licenses.
Minor off hours duties/on-call hours as necessary.
Order software and hardware for users and maintain a stockage objective for general consumption items.
Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Provision new computers for employees.
Provision phones and voicemail boxes (mobile and office).
Support their summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete.
Support the IT Team with duties as necessary to include server, user and network administration.
Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting.
Treat every issue as an opportunity to educate the end-user.
Other duties as assigned.
3 to 8 years’ of relevant experience.
Ability to prioritize work tasks to meet customer demands and deadlines.
Exceptional customer service, interpersonal skills, and desire to learn.
Experience supporting operating systems including Windows 10, Linux, and Mac OSX.
Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops).
Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired.
Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources.
Problem solver with excellent time management and organizational skills.
Self-motivated with strong analytical, diagnostic, and troubleshooting skills.
Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company.
Why is This a Great Opportunity
This is a growing company that continues to exceed in it’s space. Great company benefits, highly competitive pay and a collaborative work environment
To apply for this job email your details to firstname.lastname@example.org