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MEO STAFFING

Job Description
***Local Candidates Only (Within commuting distance of Woburn, Massachusetts

My client is required to hire an IT Support Specialist to join their team and be a key team member in keeping their organization running smoothly. Their IT specialists play a major part in their employee’s success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and provide effective first-line support for all local, remote, and mobile staff.

Requirements:

MUST have an active ‘Secret Clearance.’
Add to the IT knowledge base with clear/concise/detailed entries.
Administrate and help manage the ITSM system.
Collaborate with IT Team.
Create and test new images for Windows and Mac Operating Systems.
Create and/or maintain end-user documentation on procedures and how-tos.
Create Linux accounts and manage groups, home directories, and access.
Creation and administration of Active Directory user accounts.
Help maintain scanners, copiers and workstations.
Identify, research and resolve technical issues for users.
Maintain an accurate inventory of hardware and software licenses.
Minor off hours duties/on-call hours as necessary.
Order software and hardware for users and maintain a stockage objective for general consumption items.
Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Provision new computers for employees.
Provision phones and voicemail boxes (mobile and office).
Support their summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete.
Support the IT Team with duties as necessary to include server, user and network administration.
Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting.
Treat every issue as an opportunity to educate the end-user.
Other duties as assigned.
Qualifications

Preferred Qualifications:

3 to 8 years’ of relevant experience.
Ability to prioritize work tasks to meet customer demands and deadlines.
Exceptional customer service, interpersonal skills, and desire to learn.
Experience supporting operating systems including Windows 10, Linux, and Mac OSX.
Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops).
Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired.
Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources.
Problem solver with excellent time management and organizational skills.
Self-motivated with strong analytical, diagnostic, and troubleshooting skills.
Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company.

Why is This a Great Opportunity
This is a growing company that continues to exceed in it’s space. Great company benefits, highly competitive pay and a collaborative work environment

To apply for this job email your details to mcastellano@meostaffing.com

Job Seeker Services

MEO Staffing presents itself ​to potential employers ​as a diversity ​staffing service. Companies retain our services because we ​specialize in ​working​ with people with disabilities and other challenges​. At MEO Staffing, we follow the guidelines of Americans with ​​Disabilities​ Act (ADA) and will not ​directly ​ask you what ​is ​your disability or challenge​.​ However, ​we will ask you what type of accommodations you anticipate needing in the workplace and encourage you to self-disclose to our staff. It allows the job placement specialist to understand your current challenges so that we can ​match you to a suitable job ​where your disability (or other challenge) will not interfere with your ability to work or perform the essential functions of the job.  

Employers who source through MEO Staffing may be eligible for tax credits because you have challenges. If hired, we will assist them, when available with the WOTC tax credit paperwork.   MEO Staffing will not discuss ​details of ​your disability​ to the prospective employer; only what accommodations you might need.  ​For example, MEO Staffing may disc​lose to ​the employer ​that ​you need a wheelchair entrance​ and accessible bathroom or that you cannot climb stairs.  With many of our work from home jobs, workers can easily accommodate themselves; for example, standing and stretching every hour to prevent back pain is a type of accomodation that employers do not necessarily need to know about.  

We want to make sure that you understand that we are not able to force employers to accommodate an employee beyond the essential job functions of your position and that not every employment opportunity will be a good fit for you.  MEO Staffing will do our best to ensure that you have the skills and abilities for the job so both you and your employer will enjoy the success of the program. ​​We look forward to working with you and helping you find suitable employment.